Success Stories

Featured

SteveMadden.com Increases Sales, Continuously Optimizes E-Commerce Site Using the Omniture Online Marketing SuiteDETAILS

Summary
SteveMadden.com was seeking a solution that would enable its e-commerce marketers and merchandisers to easily gauge shoppers’ behavior on the site in real-time, conduct sophisticated multivariate tests and target content on-site and within email, and make adjustments on the spot. The team saw the combined capabilities of Omniture SiteCatalyst, Test&Target and Genesis and decided that the Omniture Online Marketing Suite was the right solution.

Timex uses Omniture SearchCenter and SiteCatalyst to Optimize Keyword Searches and Drive Online SalesDETAILS

Summary
Timex wanted to find ways to increase traffic to its Web site and keep consumers engaged on the site for longer periods of time, with the ultimate goals of decreasing abandonment and increasing conversions. With that focus, Timex adopted Omniture to achieve its online initiatives. Using Omniture products, Timex was able to realize a 500 percent return on ad spend; cross- and up-sell opportunities helped Timex increase conversion rates by 35 percent and average order value online jumped by as much as $5 per order; Timex also reduced its CPC on paid search sites by 18 percent, while increasing overall traffic by 25 percent.

Salesforce.com Leverages Valuable Analytics Data to Test and Optimize its Sales Funnel with OmnitureDETAILS

Summary
Salesforce.com leverages a combination of Omniture SiteCatalyst and Discover to gain insight into the behaviors of visitors to the company’s Web site and uses Omniture Test&Target to continuously test and optimize content to enhance the online experience.

Industry
Software

Claflin Medical Equipment Increases Conversion by 150 Percent with Omniture RecommendationsDETAILS

Summary
Claflin wanted to improve the relevance of Web site information for its visitors by better personalizing and optimizing content. The company was looking for a user-friendly and easy-to-manage application to display product recommendations which would help it increase online conversions and sales.

Industry
Retail

Bing.com Uses Omniture Insight to Optimize Marketing Campaigns for Improved User Engagement and New User AcquisitionDETAILS

Summary
Bing set out to change the way Internet users search online by helping turn search results into informed decisions. Bing adopted Omniture Insight to gain real-time visibility into large amounts of data for simplified, actionable analysis of its web traffic. With Omniture Insight, Bing.com has experienced an increase in unique user sessions of 74% while simultaneously driving down the cost per session---the cost of a placement divided by the number of visitors acquired by the ad---by 43%.

Industry
Internet

GettingPersonal.co.uk Streamlines Search Campaigns and Improves Conversion Rates with Omniture SearchCenter and SiteCatalystDETAILS

Summary
Getting Personal.co.uk is a leader in the online gift market and needed more in-depth reporting and intuitive management tools to efficiently run its PPC programs. To help, Getting Personal selected Omniture SearchCenter, which provided the company with a robust set of tools to automatically manage keyword bids. This was also integrated with Omniture SiteCatalyst. Using the Omniture tools, Getting Personal was able to see an increase in total conversions by 25 percent during the most recent Christmas retail season.

Industry
Retail

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Barratts Uses Omniture Merchandising to Enhance the Shopping Experience on the Web and Mobile DevicesDETAILS

Summary
Barratts adopted Omniture Merchandising to help customers better navigate the company’s websites and easily find products. The Omniture application enables the Barratts marketing team to manage merchandising for all its product lines across each of its seven e-commerce websites with minimal resources. Additionally, the team can easily manage merchandising strategies such as promoting best-sellers, related products, and new items to automatically optimise cross- and upsell opportunities.

ESN Interactive Drives Qualified Candidates to Academic Programs with the Omniture Online Marketing SuiteDETAILS

Summary
ESNi leverages the Omniture Online Marketing Suite, including Omniture SiteCatalyst, Omniture Discover, Omniture Test&Target and Omniture SearchCenter, to optimize online marketing and recruitment efforts on behalf of its academic clients. The Omniture Online Marketing Suite enables ESNi to improve online marketing performance by testing a variety of images and calls to action on its Web sites, managing keywords across its various campaigns, and analyzing and segmenting Web site traffic data.

Industry
Lead generation

Sailrite Refines Web Site Merchandising and Continually Enhances Search and Navigation Using Omniture MerchandisingDETAILS

Summary
With its online channel now accounting for nearly 50% of sales, Sailrite found itself in an enviable dilemma: how could the company easily guide customers through a dizzying array of products and content on its Web site to help them find what they were after? The company’s inventory features more than 955 different fabrics and thousands of other products as well as how-to video content and resource articles. Linking customers with the right content and products quickly is key for the company.

Industry
Retail

Evogear Revs Up Ecommerce Performance and Manageability with Omniture MerchandisingDETAILS

Summary
Evogear is a multi-channel retailer specializing in urban action sports equipment, apparel and accessories. The company has sold online for the past five years and had been using a custom-built Web site search and merchandising application. “Our homegrown solution was fairly advanced, yet it still lacked advanced filtering mechanisms to offer shoppers flexible browsing options and help them find what they were looking for. It also prevented our business team from being incredibly hands-on with the tool because it was fairly technical to use,” explains Nathan Decker, Director of Marketing for Evogear.

Industry
Retail

Sony.com Maximizes Homepage Revenue Opportunities Through Automated Behavioral TargetingDETAILS

Summary
Sony.com was challenged to maximize revenue from high traffic areas of its Web site while also fulfilling consumers’ increasingly sphisticated needs online. With multiple business units competing for valuable real estate placement on Sony.com’s homepage, the most equitable solution had always been to manually rotate creative for various promotions, based largely on general Web site traffic models. However, managing the distribution of Web site impressions between these business units and coordinating content was time consuming and inefficient. More importantly, Sony.com had historically found that it was most successful when randomly rotating no more than three primary product images, which created lost revenue opportunities when visitors were shown irrelevant content.

Leading Investment Group Drives Online Marketing Success with Actionable Data Obtained through Omniture SiteCatalystDETAILS

Summary
Prior to Omniture, Managers Investment Group (MIG), a privately owned investment manager, was using a web analytics tool that was incapable of delivering the in-depth information management was requesting. MIG selected Omniture SiteCatalyst for its ease of use, robust reporting and ability to show the effectiveness of marketing initiatives across online marketing channels, including email. With Omniture, MIG is now able to save time in creating reports for various stakeholders and has confirmed the value of its Web site and online marketing initiatives.

Industry
Financial Services

Zeo Personal Sleep Coach— Zeo Gains Key Insights and Refines Business Strategy with Omniture Online Marketing SuiteDETAILS

Summary
Zeo, the personal sleep coach company, measures sleep quantity and quality and helps users find proven ways to rest better. Zeo needed actionable data shape its business and marketing strategies. Zeo implemented Omniture SiteCatalyst, SiteSearch and Test&Target and saw a 1,500 percent increase in revenue and achieved a more than 4,000 percent return on ad spend.

Industry
Retail

Alaska Airlines Increases Revenue and Conversion across Marketing Channels with the Omniture Online Marketing SuiteDETAILS

Summary
Alaska Airlines needed to more effectively measure and optimize the revenue occurring on its Web site. An existing analytics solution was providing high level data points, but could not give the company a consolidated view of data from all marketing channels in one place. Alaska Airlines selected the Omniture Online Marketing Suite for its ability to provide fully integrated marketing solutions from acquisition to conversion.

Industry
Travel

Murdoch University Gains Deeper Online Insight and Marketing Efficiency with the Omniture Online Marketing SuiteDETAILS

Summary
Murdoch University had a core online focus on improving the user experience of its Web site, including the relevance of its content, which would in turn yield greater conversion and increase submitted online applications from prospective students. However, Murdoch not only had to focus on making content to various external audiences relevant, it also needed to ensure that staff and student focused content was easily accessible and digestible.

Industry
Education

Omniture Optimises Microsoft's NHS Resource CentreDETAILS

Authors
Omniture, Marketing, Omniture

Summary
The Microsoft National Health Service (NHS) Resource Centre is a dedicated online community service for NHS employees in the UK. The NHS team wanted more sophisticated measurement that had the ability to gain an in-depth understanding of what type of visitor came to the Web site, what their behavior demonstrated and which areas of the site were working better than others. The company employed Omniture Consulting and SiteCatalyst to guide optimization efforts. With Omniture’s help, the Microsoft NHS Resource Centre has seen a significant amount of additional revenue.

Industry
High Tech/Emerging

Asset Marketing Ties Offline Print Ads to Paid and Natural Search through Omniture Consulting Services and Omniture SearchCenterDETAILS

Authors
Omniture, Marketing, Omniture

Summary
Asset Marketing’s family of Web sites, including govmint.com and stauer.com, are top destinations for coin and jewelry collectors. Asset Marketing wanted to understand how offline marketing initiatives, such as print ads and catalogs, impacted paid and natural search on the Web. Asset Marketing selected Omniture SiteCatalyst to provide analytics and reporting across its network of sites and added Omniture SearchCenter to measure paid search alongside natural search within one single repository. Asset Marketing increased overall revenue by 47 percent, created a stronger attribution model and increased return on ad spend.

Industry
Retail

Rackspace Optimizes Banner Ads with Omniture GenesisDETAILS

Summary
Rackspace® Hosting, the world's leader in hosting and cloud computing, needed a holistic view of the role banner ads played in acquiring visitors to its Web site to continue to confidently dedicate marketing budget to display. Rackspace selected Eyeblaster and Omniture Genesis to gain insight into the role banner ads played in visitor acquisition. Rackspace can now forecast return on ad spend from banner ads with increased accuracy and justify allocating more budget to paid and natural search marketing.

Industry
High Tech

MyNewPlace Measures Web, Mobile Web and App Performance with OmnitureDETAILS

Summary
MyNewPlace, one of the largest apartment and rental home listing sites in the United States, needed the ability to continually optimize the iPhone app, Web and mobile Web experience it was offering its customers. MyNewPlace leveraged Omniture SiteCatalyst to measure all three of its Web channels (Web, mobile Web, iPhone app). After looking at all three channels, MyNewPlace found that in comparison to the other channels, its mobile Web site was really underperforming. After making changes to the mobile Web site, MyNewPlace saw a 26 percent increase in conversion.

Industry
Real Estate

Musicnotes.com Hits the High Notes in Onsite Search Conversions with OmnitureDETAILS

Summary
Musicnotes.com selected Omniture SiteSearch for its ability to customize the onsite search experience to guide visitors to the most relevant products as well as for its ability to help the company make better-informed merchandising decisions. The company also selected Omniture SiteCatalyst for real-time online analytics.

Industry
Retail

Limelight Networks® Optimizes Demand Generation Programs through Omniture Genesis Closed Loop Marketing Integration with SFDCDETAILS

Summary
Limelight Networks®, a leading content delivery network, knew how many new leads and new bookings its marketing activities generated but did not have an effective way to extract detailed campaign insight from their contributions. Limelight selected Omniture’s Closed Loop Marketing solution, which pre-integrates Omniture SiteCatalyst with Salesforce.com through Omniture Genesis. With the integration, Limelight achieved a more than 139 percent increase in leads over prior direct email campaigns.

Industry
High Tech

Limelight Networks® Increases Response Rates by Optimizing Remarketing ProgramsDETAILS

Summary
Limelight Networks®, a content solutions provider for thousands of entertainment, technology and government entities around the world, needed insight into the impact marketing programs had on prospect behavior. Limelight integrated Omniture SiteCatalyst and Eloqua email marketing technology through Omniture Genesis to measure all Web activity and email campaign response metrics in a single reporting system. In certain remarketing initiatives, the company increased email response rates up to 266 percent by understanding which elements of a remarketing email drove conversions.

Industry
High Tech

Nykredit Measures End-to-End Conversion with the Omniture Online Marketing SuiteDETAILS

Summary
Nykredit selected the Omniture Online Marketing Suite to combine Web analytics with paid search campaign management. Using the Online Marketing Suite, Nykredit has generated more leads at a lower total cost. In a one-month period, total cost of paid search spend decreased 10 percent while cost-per-acquisition decreased 28 percent.

Industry
Financial Services

Majestic Wine Savours the Flavour of On-DemandDETAILS

Summary
Majestic Wine recently decided to overhaul its Web site to better mirror the high standard of service and unparalleled visitor experience its customers have grown to expect from shopping in its offline stores. The company required an automated merchandising solution that would offer customers intelligent product suggestions while also helping the marketing team reduce its reliance on the IT department. Majestic selected Omniture Merchandising for its seamless integration of internal search and merchandising data—allowing for easy communication between both technologies and removing, in many cases, the need for manual input and IT involvement for on-site search changes.

Industry
Retail

360training More than Triples Revenue Per Visitor with Omniture Test&TargetDETAILS

Summary
360training is a leading provider of compliance and workforce e-learning solutions with multiple B2C web sites spanning verticals such as real estate training, environmental safety and alcohol and food safety. 360training had ambitions to increase conversions across all of its sites, but lacked a consistent means to test and optimize content in a scalable way. 360training selected Omniture Test&Target to perform A/B tests across all its Web sites and after implementing, the company immediately began to see significant results.

Industry
Education

Crucial.com Leverages Omniture for Product Recommendations and Multivariate Testing to Increase Visitor EngagementDETAILS

Summary
Crucial.com expanded its relationship with Omniture by selecting Omniture Recommendations for dynamic product recommendations based on online analytics. The Crucial.com team had previously worked with Omniture Digital consultants to collect analytics data through Omniture SiteCatalyst and to conduct several A/B and multivariate testing campaigns with Omniture Test&Target.

Industry
High Tech